> Basically none, you agreed to this as part of the repair process, like what sansavarous said. No he didn't. This is akin to taking your car for an oil change

> Basically none, you agreed to this as part of the repair process, like what sansavarous said. No he didn't. This is akin to taking your car for an oil change, and finding that the seats were replaced as well. He didn't even come close to agreeing to this. Dell modified his machine, and deleted his data, when there was no reason to do so (why would you need to wipe a disk to replace a keyboard)? IMHO, depending on the damage, he should go after Dell, and ask to get back some compensation for the damage that was done mostly due to, well, negligence?