I believe Dell did agree to that. I am talking to the tech group and their case notes say they were not to reimage the hard drive or reinstall the OS. And I di

I believe Dell did agree to that. I am talking to the tech group and their case notes say they were not to reimage the hard drive or reinstall the OS. And I did back up the data. I just never imagined they would go so far out of their way to do what I asked them not to do. And they agreed not to do.