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Basically none, you agreed to this as part of the repair process, like what sansavarous said. And in general, the person that repaired your machine almost defi

Basically none, you agreed to this as part of the repair process, like what sansavarous said. And in general, the person that repaired your machine almost definitely never saw your note as it went through a receiving department first before it hit a testing line, in receiving even if they read the note, at best they might add a comment to the case. Most of the time in repair shops like this there is a standard process and reimaging the Hard Drive is likely automatic as it is also used as a part of the final inspection test. When I send a machine for repair I have an old drive I stuff in it that has nothing on it except Windows. This way regardless of what they do my data never leaves my side and I won't lose anything. I'd suggest taking that approach if you ever have to do this again, because no "extra" instructions you give them will likely ever be followed. Honestly, you can't really blame them as they need a standard process that supports high volume, and custom instructions on every order would not make that reasonable.

kw71 11y ago
This was one of the points drilled into our head the last time I did a new job orientation (15 years ago): Your computer is warranted by Dell, they will usually send parts directly to you, sometimes they will send a tech out and it's your responsibility to watch him, if you have to send it to the depot remove the disk. I am surprised that the OP did depot service for keyboard and trackpad. I replaced my own keyboard twice and trackpad once (trackpad was actually part of the housing.) Maybe my enterprise had a special agreement with Dell to let us do this?
hobarrera 11y ago
> Basically none, you agreed to this as part of the repair process, like what sansavarous said. No he didn't. This is akin to taking your car for an oil change, and finding that the seats were replaced as well. He didn't even come close to agreeing to this. Dell modified his machine, and deleted his data, when there was no reason to do so (why would you need to wipe a disk to replace a keyboard)? IMHO, depending on the damage, he should go after Dell, and ask to get back some compensation for the damage that was done mostly due to, well, negligence?

kw71 11y ago

This was one of the points drilled into our head the last time I did a new job orientation (15 years ago): Your computer is warranted by Dell, they will usually send parts directly to you, sometimes they will send a tech out and it's your responsibility to watch him, if you have to send it to the depot remove the disk. I am surprised that the OP did depot service for keyboard and trackpad. I replaced my own keyboard twice and trackpad once (trackpad was actually part of the housing.) Maybe my enterprise had a special agreement with Dell to let us do this?

hobarrera 11y ago

> Basically none, you agreed to this as part of the repair process, like what sansavarous said. No he didn't. This is akin to taking your car for an oil change, and finding that the seats were replaced as well. He didn't even come close to agreeing to this. Dell modified his machine, and deleted his data, when there was no reason to do so (why would you need to wipe a disk to replace a keyboard)? IMHO, depending on the damage, he should go after Dell, and ask to get back some compensation for the damage that was done mostly due to, well, negligence?