Salvatore is just one guy, and he probably doesn't want to waste his time managing a customer support organization. Meanwhile, according to the official websit

Salvatore is just one guy, and he probably doesn't want to waste his time managing a customer support organization. Meanwhile, according to the official website [1], somebody else is already doing it: > Pivotal, the official sponsor of Redis, offers Redis support for developers and 24x7 production Redis deployments. And of course nothing prevents any other company from competing in the same space. Perhaps one of the startups that use Redis a lot could "pivot" into a Redis commercial support company. [1] http://redis.io/support http://redis.io/support