IIRC, Shneiderman and Plaisant touch upon this somewhere in their book "Designing the User Interface" [0], and Schneiderman's "Eight Golden Rules of Interface D

IIRC, Shneiderman and Plaisant touch upon this somewhere in their book "Designing the User Interface" [0], and Schneiderman's "Eight Golden Rules of Interface Design" [1] may also be applicable. You might additionally want to look into resources that deal with copywriting. [0]: http://www.amazon.co.uk/Designing-User-Interface-International-Human-Computer/dp/1292023902/ref=sr_1_1?ie=UTF8&qid=1434056870&sr=8-1&keywords=Designing+the+User+Interface http://www.amazon.co.uk/Designing-User-Interface-Internation... [1]: https://www.cs.umd.edu/users/ben/goldenrules.html https://www.cs.umd.edu/users/ben/goldenrules.html