> Should it matter how the client accesses their own information from the service? I don't think so either. Would people feel the same if a store banned wheelc

> Should it matter how the client accesses their own information from the service? I don't think so either. Would people feel the same if a store banned wheelchairs? You can write a EULA however you want, but I don't think you should be able to enforce arbitrary provisions which harm customers and potentially violate the Americans with Disabilities Act. Probably this has nothing to do in practice with accessibility for disabled people, but it is related to accessibility and user experience for everyone. (Disclosure: I write web scraping software... nothing related to this. Also I'm speculating about general circumstances, not individual companies, so please no libel lawsuits :)