Honestly, I think that is the best part of the article, much more important than the divide he discusses. When trying to explain why something works the way it

Honestly, I think that is the best part of the article, much more important than the divide he discusses. When trying to explain why something works the way it does, say three things: 1) Some people might want it the way it works now. 2) How should the technology know you want it this way. 3) Show how the user can tell the technology what it wants.