While I generally totally agree, when it comes to banks anymore this is not nearly as true when you are small or the bank large. I had an amazing relationship

While I generally totally agree, when it comes to banks anymore this is not nearly as true when you are small or the bank large. I had an amazing relationship with my prior banker who happened to be with Bank of America and it got to the point that he couldn't help us with anything even a simple notarizing of an important document because it didn't originate from his branch. He used to waive stupid fees for teller help etc but couldn't anymore. Given the amount of money I was pushing through his branch I also got very good terms personally before, not anymore. So I switched to a smaller bank, not tiny but where we could get better service and have been much happier. I researched carefully, PNC, TD, BBT and a number of regional banks. Finally went with PNC and have been really happy. And while they aren't perfect they really do stress the local relationship and do their best to help out. Even at that they still are a bank and it is no longer the old type of relationship where a branch manager could really do a lot for you.