The TiVo story feels to me like a particularly egregious case of non-techie misunderstanding. I'd be very surprised if any of my friends or family, even the lea

The TiVo story feels to me like a particularly egregious case of non-techie misunderstanding. I'd be very surprised if any of my friends or family, even the least technical among them, expected their TiVo to choose what to delete according to their valuation of its content. I can imagine someone not realizing TiVo will delete shows at all, and perhaps expecting a 'Your TiVo is full!' warning, but it's hard to believe someone complaining 'It deleted x when I would have preferred for it to delete y.'