I went in to add an entry to an excel sheet, then a error message appeared as I was editing it (100 rows of 10 columns). After that no one from the company coul

I went in to add an entry to an excel sheet, then a error message appeared as I was editing it (100 rows of 10 columns). After that no one from the company could access the document at all, even from different accounts ... took Google more than a week to get back to us to say we needed the document`s URL in order for them to retrieve the document.