> Give the illusion of self-service, but actually have a very high-touch, highservice model 100% true. We've used Zenefits for one year and it was very, very

> Give the illusion of self-service, but actually have a very high-touch, highservice model 100% true. We've used Zenefits for one year and it was very, very painful. It looks like self-service, but whatever you do in the UI is then processed manually. Out of 10 employees, 6 got big mistakes in their benefits. I had to delay a treatment because I was not sure I would be covered. It tooks 6 months to get everybody's benefits right.