Honestly, I'd mirror the comments in that PDF. I was one step removed from dealing directly with Zenefits at a small (<20 employee) company that switched to Zen

Honestly, I'd mirror the comments in that PDF. I was one step removed from dealing directly with Zenefits at a small (<20 employee) company that switched to Zenefits. The experience was fairly negative overall; lots of manual work they had to do on their end, outdated plan offerings, broken integrations, etc. Basically self-serve for us was nonexistent because every time we tried to do something there was some exception (not code exception, just exceptional circumstances) that meant we had to contact a person anyway, and they weren't any more (or less, I guess) responsive than just going directly to a broker.