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I'm the benefits administrator for our startup (ahhh, the joys of being a cofounder) and we started before Zenefits was available. I might migrate there for the

by roasm 11y ago

I'm the benefits administrator for our startup (ahhh, the joys of being a cofounder) and we started before Zenefits was available. I might migrate there for the ease of management... But I have to say, it really is hard to replace a good, responsive broker. They don't cost anything (they take the same commission Zenefits takes) and it's easy to get someone on the phone if the inevitable insurance mishap occurs. Then dealing with the insurance company is their problem, not yours. If we started today, we would absolutely be on Zenefits. Now? I don't know if it's worth the migration.

ubercore 11y ago
Honestly, I'd mirror the comments in that PDF. I was one step removed from dealing directly with Zenefits at a small (<20 employee) company that switched to Zenefits. The experience was fairly negative overall; lots of manual work they had to do on their end, outdated plan offerings, broken integrations, etc. Basically self-serve for us was nonexistent because every time we tried to do something there was some exception (not code exception, just exceptional circumstances) that meant we had to contact a person anyway, and they weren't any more (or less, I guess) responsive than just going directly to a broker.