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Even "SLAs with teeth" are pretty useless, speaking as someone who's been involved in negotiating them (on both sides). Like I said, the most useful thing you
by mrkurt 17y ago
Even "SLAs with teeth" are pretty useless, speaking as someone who's been involved in negotiating them (on both sides). Like I said, the most useful thing you can get from an SLA is a contract out. Even the NYSE is never going to recoup anything close to their real costs from an outage.
You don't ensure uptime with SLAs, you pick good providers and go for redundancy.
- ams6110 17y agoAdditionally such agreements (essentially "insurance" against downtime losses) are only as good as your willingness to enforce them. Likely you'll be going to court over anything significant, and paying $100/hr or more to your team of attorneys.