> there sure as hell is no such thing as an advantage based on UI I agree with the first part of your post, but... I have quit all kinds of services for a comp

> there sure as hell is no such thing as an advantage based on UI I agree with the first part of your post, but... I have quit all kinds of services for a competitor because of a shitty UI. Now that being said, I think having (and not being able to escape) a shitty UI is symptomatic of more intrinsic problems. But there is a business advantage.