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I have dealt with Nick a few days ago and I found him one of the most competent, friendliest and patient tech support people I have ever dealt with. 4 hours of

• SingAlong 17y ago
  To everyone who doesn't know: #prgmr channel on Freenode I was once contacted about an old ticket and asked by Will if it was solved, since it was solved on their IRC channel (and was not marked as solved maybe). It shows that they make sure they respond to all the tickets. Really sweet of them to do it. I agree with mahmud. Same here friend, I've been that "walking PR agent" for prgmr ever since I started out with them. Besides Prgmr is for those who like the real raw stuff - bare bones VPS with shell access. The SLA is always something you don't want to read with any hosts :P Coz it includes all the bells and whistles they say they would provide you if they go down,and that would sound like they would go down :) There were 3 reasons why I use Prgmr: 1.) They support Paypal (yes, I cannot use a credit card since I'm not yet eligible to have one in my country) 2.) The pricing is great 3.) They have this small 128mb pkg on which I can develop and test my app. So when launching I can upgrade my plan. Thus saving me a few dollars which might sum up to one more month's payment when I launch :)
• hinoglu 17y ago
  +1. though not fully committed mytime to move my services and stuff to prgmr servers yet, still it is/was much more fun and trust building when communicating with a real person while trying to solve issues.