I don't really see the parallel. There's a big difference between not understanding the end user (which I'd say is usually the case with bad software interfaces

I don't really see the parallel. There's a big difference between not understanding the end user (which I'd say is usually the case with bad software interfaces), and actively no caring about the end user or even intentionally creating a negative experience. I don't recall ever using software where I thought the creator intentionally made things difficult.