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Did you have any setup problems? I tried Prgmr a few months ago and my instance wouldn't boot for some reason. Tried emailing the support but didn't get a respo

by kylec 17y ago

Did you have any setup problems? I tried Prgmr a few months ago and my instance wouldn't boot for some reason. Tried emailing the support but didn't get a response. It was only $6 to give it a shot, but I guess I'm not smart enough to use it.

lsc 17y ago
really? did we at least get you a refund? we do sometimes drop stuff, but we try to at least refund everyone who we don't get going. (the vast majority of or problems are provisioning-related, as well... we're working on that. But still. If you didn't get the refund email me and I'll see to it.)
- kylec 17y ago
  No contact at all I'm afraid. Don't worry about the refund - I've been ignoring the emailed invoices ;-) What I'd really like is to give you another try, so I've sent you an email with the details.
radu_floricica 17y ago
Not responding in time is the worst thing such a company can do. My first slicehost instance didn't start as well. It took 31 minutes from sending an email to getting a "problem solved" response. Stuff always happens, it's how they react that makes the difference.
b3b0p 17y ago
I signed up, emailed Luke my SSH key and said CentOS. He emailed back saying it was ready and off I went to setup it up. Very minor issue when I first signed up, but I hadn't even logged in to the box yet. I emailed Luke and in about an hour I got a response back saying it was fixed. I'm not using it for anything critical, so if something goes down or seems not correct, I might email and ask what's up, but usually I probably won't even notice or care enough. I also follow his twitter, which he seems to keep updated if something is not functioning as it should. https://twitter.com/prgmrcom https://twitter.com/prgmrcom Edit: I've been using it for a few months and there was only been one instance that I noticed where things were not working as they should. I emailed and got a quick response back that he was working on resolving the issue.
- deleted 17y ago
  [deleted]
andrewtj 17y ago
Prgmr have been quite accommodating in my experience. I'd have to characterise their support as like working with a peer. Using their support address I was able to provision a couple of instances on separate hardware with an additional floating IP and at a cost that borders on a quarter of what I'd have paid with Linode.

by kylec 17y ago

lsc 17y ago

really? did we at least get you a refund? we do sometimes drop stuff, but we try to at least refund everyone who we don't get going. (the vast majority of or problems are provisioning-related, as well... we're working on that. But still. If you didn't get the refund email me and I'll see to it.)

kylec 17y ago
No contact at all I'm afraid. Don't worry about the refund - I've been ignoring the emailed invoices ;-) What I'd really like is to give you another try, so I've sent you an email with the details.

radu_floricica 17y ago

Not responding in time is the worst thing such a company can do. My first slicehost instance didn't start as well. It took 31 minutes from sending an email to getting a "problem solved" response. Stuff always happens, it's how they react that makes the difference.

b3b0p 17y ago

I signed up, emailed Luke my SSH key and said CentOS. He emailed back saying it was ready and off I went to setup it up. Very minor issue when I first signed up, but I hadn't even logged in to the box yet. I emailed Luke and in about an hour I got a response back saying it was fixed. I'm not using it for anything critical, so if something goes down or seems not correct, I might email and ask what's up, but usually I probably won't even notice or care enough. I also follow his twitter, which he seems to keep updated if something is not functioning as it should. https://twitter.com/prgmrcom https://twitter.com/prgmrcom Edit: I've been using it for a few months and there was only been one instance that I noticed where things were not working as they should. I emailed and got a quick response back that he was working on resolving the issue.

deleted 17y ago
[deleted]

andrewtj 17y ago

Prgmr have been quite accommodating in my experience. I'd have to characterise their support as like working with a peer. Using their support address I was able to provision a couple of instances on separate hardware with an additional floating IP and at a cost that borders on a quarter of what I'd have paid with Linode.