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Customer service via twitter just feels wrong to me. I'm a low-frequency twitter user so maybe I don't "get it", but it feels very much like shouting into the
by bentcorner 11y ago
Customer service via twitter just feels wrong to me. I'm a low-frequency twitter user so maybe I don't "get it", but it feels very much like shouting into the void. There's no feedback saying "yeah, we heard you".
Whereas with a phone call you're actively navigating their support structure, or with a contact form, where you have a tracking id in your email box.
- cauterize 11y agoDoes it feel right to a part of the consensus customers should have regarding large companies? It does for me. The Comcast site has a form you can fill out to remove you from their snail mail list. As someone has been a customer for 4 years, getting advertisements in my mailbox made me irrationally angry. I filled out the form but saw no drop in volume. Taking my silly issue public via Twitter helped get the problem resolved. I had a sense of pride knowing I publicly shamed Comcast enough that they did something about their poor mailing practices. And it only took a few days and maybe 500 total characters.