I agree. However the problem isn't necessarily that students are "customers", but rather that according to this writer the universities apparently have some kin

I agree. However the problem isn't necessarily that students are "customers", but rather that according to this writer the universities apparently have some kind of "customer is always right" approach to teaching. Ideally the college experience should be a transformative one in which the student has a chance to progress beyond the worldview they grew up with in their parent's home, by learning new things in a fresh, neutral setting. But when it comes down to it there are always going to be some people who are so entrenched in their current world view that they refuse to consider anything outside of it. In that case there are plenty of options for them. If someone wants to learn creationist worldviews in a college setting and have professors tell him that evolution is "just a theory" then there are religious universities they can go to for that. If they want to learn conservative worldview or liberal worldview only they have options to make that happen. If you are willing to pay money for a flawed, narrow minded education, and there are enough others like you to create a market, then there will be an institution that will serve you in order to get your money. Of course if the student chooses one of these myopic routes they are wasting their money by missing out on a tremendous opportunity for self improvement by learning about the world and other people's viewpoints on it.