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I was the one who had pushed to use Google, but I've been burned after some of our files became unaccessible. I wish you well ...

• stouset 11y ago
  You can be burned in any scenario. I strongly suspect you're far less likely to be burned by Google (even considering poor support) than you are by doing it yourself or going with many of their competitors, for services like Gmail, Drive, and Docs. That's not to excuse their lack of support, but just to point out that alternatives might not be better. I'd rather have one problem in ten years that doesn't get resolved due to lousy support than ten problems, eight of which get resolved with stellar support. Even if you host yourself, you probably grossly underestimate the likelihood of failure. The wrong set of disks failing at the same time, a fat-finger by an admin, etc. are going to be way more common and can potentially destroy much more data. Not to mention the costs are certainly higher, when you consider hardware and administration.
  • jgimenez 11y ago
    I agree, I've worked in several companies with different degrees of self-hosted vs. cloud-based services. Even if cloud-based services have their disadvantages I've always seen better up times and faster response times when an incident happened.