4 ms·

Well, if they're going to claim they have a good rating from the Better Business Bureau, hopefully people will start sending complaints there: https://odr.bbb.o

by mdasen 17y ago

Well, if they're going to claim they have a good rating from the Better Business Bureau, hopefully people will start sending complaints there: https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=33 https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=33

dhimes 17y ago
A little OT, but does anybody here belong to the BBB? Is it worth it, do you think?
- apowell 17y ago
  I've joined in order to be able to display the seal on my own ecommerce site. As a single-person company, it isn't terribly expensive (it is priced per employee). I don't have any hard evidence (such as an A/B test) to support my decision, but I'm selling monthly subscriptions to businesses and felt the impression of credibility was worthwhile.
- joanou 17y ago
  I belong to the BBB so that I can have their logo on my site. I thought it was expensive since that is all I want of them. It frustrates me that scammers such as Video Professor use the service.
dchest 17y ago
Interesting, BBB profile has this explanation: On television, the company offers a promotion for a free computer learning cd. Consumers taking advantage of the free cd are offered upsells. If accepted, they require the consumer to return products to avoid being billed. If consumers do not return the products, they will continue to receive additional products and be billed for those products. http://www.bbb.org/denver/business-reviews/computers-training/video-professor-in-denver-co-15503 http://www.bbb.org/denver/business-reviews/computers-trainin...
- fnid 17y ago
  Look at all the compliants: 117 regarding Advertising Issues 178 regarding Billing or Collection Issues 4 regarding Contract Issues 14 regarding Customer Service Issues 35 regarding Delivery Issues 3 regarding Guarantee or Warranty Issues 5 regarding Product Issues 556 regarding Refund or Exchange Issues 220 regarding Sales Practice Issues 2 regarding Service Issues They probably just refund the money or something, but if this many people complain, how many don't?
  - chrischen 17y ago
    Well a lot of the issues are in the refund. But it also says about 1000 were resolved.
tptacek 17y ago
A great example of what's wrong with the BBB, which "rates" businesses that pay them fees.
- bmalicoat 17y ago
  Exactly, there is no incentive to hand down bad ratings to the people giving you all your money. Way OT but lack of proper incentive is a huge problem everywhere and played a major part in the banking collapse.

by mdasen 17y ago

dhimes 17y ago

A little OT, but does anybody here belong to the BBB? Is it worth it, do you think?

apowell 17y ago
I've joined in order to be able to display the seal on my own ecommerce site. As a single-person company, it isn't terribly expensive (it is priced per employee). I don't have any hard evidence (such as an A/B test) to support my decision, but I'm selling monthly subscriptions to businesses and felt the impression of credibility was worthwhile.
joanou 17y ago
I belong to the BBB so that I can have their logo on my site. I thought it was expensive since that is all I want of them. It frustrates me that scammers such as Video Professor use the service.

dchest 17y ago

Interesting, BBB profile has this explanation: On television, the company offers a promotion for a free computer learning cd. Consumers taking advantage of the free cd are offered upsells. If accepted, they require the consumer to return products to avoid being billed. If consumers do not return the products, they will continue to receive additional products and be billed for those products. http://www.bbb.org/denver/business-reviews/computers-training/video-professor-in-denver-co-15503 http://www.bbb.org/denver/business-reviews/computers-trainin...

fnid 17y ago
Look at all the compliants: 117 regarding Advertising Issues 178 regarding Billing or Collection Issues 4 regarding Contract Issues 14 regarding Customer Service Issues 35 regarding Delivery Issues 3 regarding Guarantee or Warranty Issues 5 regarding Product Issues 556 regarding Refund or Exchange Issues 220 regarding Sales Practice Issues 2 regarding Service Issues They probably just refund the money or something, but if this many people complain, how many don't?
- chrischen 17y ago
  Well a lot of the issues are in the refund. But it also says about 1000 were resolved.

tptacek 17y ago

A great example of what's wrong with the BBB, which "rates" businesses that pay them fees.

bmalicoat 17y ago
Exactly, there is no incentive to hand down bad ratings to the people giving you all your money. Way OT but lack of proper incentive is a huge problem everywhere and played a major part in the banking collapse.