The post you replied to is not the author of the article. Rather, they are stating that when/if they should find themselves in a dispute with one of their provi

The post you replied to is not the author of the article. Rather, they are stating that when/if they should find themselves in a dispute with one of their providers, their lack of clout means they would be unlikely to get the same "CEO of provider will look into it" responses. Accusing them of violating a ToS as well as federal law is uncharitable to say the least.