I think Office 365 offers shared outlook accounts for teams. Our issues is not shared passwords, but the confusion that arises out of multiple people managing

I think Office 365 offers shared outlook accounts for teams. Our issues is not shared passwords, but the confusion that arises out of multiple people managing the same account. You're right about CRM - even while replying to someone, it shows them that their email became some sort of ticket. That gives a bad taste of non personal response, bad for small business.