4 ms·
I've spent a lot of time thinking about this problem, and I independently arrived at the same conclusion. I know several agents and have spent a lot of time di
by mpakes 17y ago
I've spent a lot of time thinking about this problem, and I independently arrived at the same conclusion. I know several agents and have spent a lot of time discussing the politics around the system.
This is absolutely NOT a technical problem. The real problem has several facets:
1. Politics. You covered this.
2. Agent resistance to change. This is a huge issue. Roughly 80% of agents I've encountered are tech neophytes and can hardly use their own existing MLS system, which hasn't changed in a decade. Technologists look at Web 2.0 as being an ease-of-use panacea, but this is a group of users that literally run away from anything new or different, especially technology. Not every agent falls in this category, but most do.
3. Most users see the existing MLS as good enough. Web nerds cringe when they see circa-1996 web UI and fully closed data silos. Agents see a system that technically gets the job done, even if it's a bit cumbersome. If you ask an average agent what his or her work-related biggest pain points are, the MLS UI will not be in the top 5.