> but their customer service is actually quite good I would personally disagree with that. I know I'm just a datapoint of one but every single time I've creat

> but their customer service is actually quite good I would personally disagree with that. I know I'm just a datapoint of one but every single time I've created a ticket on (mt), it takes 3-12 hours before anyone even replies back. Phone calls take 30-60 minutes before a tech answers and they don't always appreciate when I inquire about an open ticket because I'm supposed to wait 12 hours when all my sites are down. I have had 3 different accounts (personal + job + projects) and experienced slow ticket response times on all of them. I've created tickets for real, technical problems with my account that were beyond my control and was treated like it was all my fault. Looking over at some of my past tickets, here are the subject lines: > All my sites are extremely slow on this account > All my sites are down! > As of 9:15am EST all my sites are running painfully slow > URGENT: What happened to all my sites?!!!!!!!!!! There's not much I can do when I go to mydomain.com and find "Index / not found" other than post a ticket. And it takes 2 hours before someone responds with a canned "Please check if you uploaded your files correct." Actual resolution takes another 6 hours. I am still with (mt) and have no plans of switching right now (too much work) but that's only because nothing has gone wrong in a while and everything seems to be working at the moment. It's only time before I get frustrated or lose money due to the long waits and decide to switch. I have worked with many many hosts over the past decade and I'd say (mt) is pretty close to the bottom. Sorry, didn't mean to bad-mouth a single company but I just wanted to justify why I disagreed with your comment.