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MT = Marketing Temple. I doubt there are some competent tech people over there. It's like those unlimited bandwith sites like site5.com , hostgator.com or serva

by jrnkntl 17y ago

MT = Marketing Temple. I doubt there are some competent tech people over there. It's like those unlimited bandwith sites like site5.com , hostgator.com or servage.net but then, a bit more expensive, better designed and with a more loyal (and more known) user base.

Zak 17y ago
I occasionally do some development work for a web design company that has most of its clients using MT for hosting. MT is expensive, but their customer service is actually quite good, their techs are knowledgeable and their web based admin tools are nicer than what you usually get from discount web hosting shops.
- chime 17y ago
  > but their customer service is actually quite good I would personally disagree with that. I know I'm just a datapoint of one but every single time I've created a ticket on (mt), it takes 3-12 hours before anyone even replies back. Phone calls take 30-60 minutes before a tech answers and they don't always appreciate when I inquire about an open ticket because I'm supposed to wait 12 hours when all my sites are down. I have had 3 different accounts (personal + job + projects) and experienced slow ticket response times on all of them. I've created tickets for real, technical problems with my account that were beyond my control and was treated like it was all my fault. Looking over at some of my past tickets, here are the subject lines: > All my sites are extremely slow on this account > All my sites are down! > As of 9:15am EST all my sites are running painfully slow > URGENT: What happened to all my sites?!!!!!!!!!! There's not much I can do when I go to mydomain.com and find "Index / not found" other than post a ticket. And it takes 2 hours before someone responds with a canned "Please check if you uploaded your files correct." Actual resolution takes another 6 hours. I am still with (mt) and have no plans of switching right now (too much work) but that's only because nothing has gone wrong in a while and everything seems to be working at the moment. It's only time before I get frustrated or lose money due to the long waits and decide to switch. I have worked with many many hosts over the past decade and I'd say (mt) is pretty close to the bottom. Sorry, didn't mean to bad-mouth a single company but I just wanted to justify why I disagreed with your comment.
  - aarongough 17y ago
    Switch to Hostgator. They will migrate your previous hosting setup for free after you buy an account. Their most expensive shared plan is only $13 per month. And their support is generally fantastic. I'm not associated with them in any way other than being a customer... And I (and my company) have been a customer for over 4 years.
  - cmelbye 17y ago
    Try Rackspace Cloud if you're ever looking to switch. I host my Rails application on Cloud Servers but they also have Cloud Sites which is the managed web hosting. They say their support is fanatical, and they're not exagerating. An upgrade in ArchLinux took my server down, I tweeted about it, minutes later they called me on my cell phone at 11:00PM and resolved the issue quickly and happily.
  - mikeyur 17y ago
    > I've created tickets for real, technical problems with my account that were beyond my control and was treated like it was all my fault This is exactly how they made me feel, constantly. I had complained about database performance (or lack thereof), sites not loading, etc and it was always my problem according to them.

by jrnkntl 17y ago

Zak 17y ago

I occasionally do some development work for a web design company that has most of its clients using MT for hosting. MT is expensive, but their customer service is actually quite good, their techs are knowledgeable and their web based admin tools are nicer than what you usually get from discount web hosting shops.

chime 17y ago
> but their customer service is actually quite good I would personally disagree with that. I know I'm just a datapoint of one but every single time I've created a ticket on (mt), it takes 3-12 hours before anyone even replies back. Phone calls take 30-60 minutes before a tech answers and they don't always appreciate when I inquire about an open ticket because I'm supposed to wait 12 hours when all my sites are down. I have had 3 different accounts (personal + job + projects) and experienced slow ticket response times on all of them. I've created tickets for real, technical problems with my account that were beyond my control and was treated like it was all my fault. Looking over at some of my past tickets, here are the subject lines: > All my sites are extremely slow on this account > All my sites are down! > As of 9:15am EST all my sites are running painfully slow > URGENT: What happened to all my sites?!!!!!!!!!! There's not much I can do when I go to mydomain.com and find "Index / not found" other than post a ticket. And it takes 2 hours before someone responds with a canned "Please check if you uploaded your files correct." Actual resolution takes another 6 hours. I am still with (mt) and have no plans of switching right now (too much work) but that's only because nothing has gone wrong in a while and everything seems to be working at the moment. It's only time before I get frustrated or lose money due to the long waits and decide to switch. I have worked with many many hosts over the past decade and I'd say (mt) is pretty close to the bottom. Sorry, didn't mean to bad-mouth a single company but I just wanted to justify why I disagreed with your comment.
- aarongough 17y ago
  Switch to Hostgator. They will migrate your previous hosting setup for free after you buy an account. Their most expensive shared plan is only $13 per month. And their support is generally fantastic. I'm not associated with them in any way other than being a customer... And I (and my company) have been a customer for over 4 years.
- cmelbye 17y ago
  Try Rackspace Cloud if you're ever looking to switch. I host my Rails application on Cloud Servers but they also have Cloud Sites which is the managed web hosting. They say their support is fanatical, and they're not exagerating. An upgrade in ArchLinux took my server down, I tweeted about it, minutes later they called me on my cell phone at 11:00PM and resolved the issue quickly and happily.
- mikeyur 17y ago
  > I've created tickets for real, technical problems with my account that were beyond my control and was treated like it was all my fault This is exactly how they made me feel, constantly. I had complained about database performance (or lack thereof), sites not loading, etc and it was always my problem according to them.