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On the add review widget, maybe the default rating should be 5, or at least not 1. Maybe use one of those star widgets instead of the combo box? I think busin
by akronim 17y ago
On the add review widget, maybe the default rating should be 5, or at least not 1. Maybe use one of those star widgets instead of the combo box? I think business using this would prefer a higher default rating, rather than have their products get lots of 1s by mistake.
It's also not clear in the demo why users have to have to give a name and email to submit a review - do you need that extra friction?
- mattmaroon 17y agoVery good point. I would definitely go with no default rating. Any default at all taints results.
- shib71 17y agoWould you give any weight to a testimonial from 'anonymous'? Email is probably a toss up. Are there legal requirements if the business wants to use the reviews in, say, advertisements? Perhaps some contact information is necessary.
- apsurd 17y agoThanks for your feedback. Good suggestion. After reading some more, I think the best thing would be to have the default be null, and then cause an error if its unchanged. That way the user is forced to consciously select a rating. Thanks for pointing that out! As for the email, aside from anon reviews being implicitly less valuable, the secret-sauce of gathering customer reviews is so you can engage with customers loyal/concerned enough to leave reviews!
- xinsight 17y agoI've used the rollover star system before (similar to how iTunes does it.) It's easier, sexier and more intuitive. But yes, definitely default to "no stars" and require that a rating of 1 to 5 is given.