Please have your friend try to sell to Verizon. I had the worst kind of experience when I was switching to FIOS. I put the order on December 21 for a January 3

Please have your friend try to sell to Verizon. I had the worst kind of experience when I was switching to FIOS. I put the order on December 21 for a January 3 installation. As soon as i put the new order, my existing phone line was cut off. I called them to point out the error and they had to put a new order for a conventional line. But then my FIOS order was auto cancelled. When I called back to get my new FIOS order, my installation date was fully booked and I had to wait until January 10. In my long and multiple calls with customer support I could sense how frustrated the customer support people were with their project management software. I am sure a much better software can be written and probably already exists.