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That sounds even more disturbing - automated, robotic account cancellation and dismissal of all communications regarding it... until you get a little bit famous
by ufmace 11y ago
That sounds even more disturbing - automated, robotic account cancellation and dismissal of all communications regarding it... until you get a little bit famous, and then you instantly get a human response. How does anybody think that this is an acceptable way to do business?
The really sad thing is that I'd be more upset at Stripe if every other business you deal with starting an internet company didn't do the same thing over and over again. Never mind the ease of integration, are there any payment processing companies out there who make it easy speak to a human being in possession of common sense and the ability to make decisions if there is a dispute regarding your account, without having to get famous first?
- saganus 11y agoThis is actually what I hate most about these stories. Fortunately for the guys involved, when they post something and it goes somewhat public then suddenly all companies are so eager to solve your problems. So what about us underdogs that really don't have anything remotely famous enough to get their attention? We are screwed basically. This really speaks loudly about Stripe that they kept sending canned responses until the threat of public shaming was looming over their heads. Then they suddenly are swift to solve the issue? even with a phone call? Not cool.
- joshstrange 11y agoIt makes me sick when things like this happen and they have happened on a smaller scale to me. I've tried to go through proper channels for support and get either no response or no help (Form letters and the like) and with 1 tweet I'm talking with a real human. I have no problem using Twitter as a bitching/calling-out platform because it's apparently the only way to get some companies attention.
- genesem 11y agototally agree!