5 ms·

If I understand well you set up a time with the customer, it's not "a la Uber" right? Minimum 6 hours in advance. I have read one of the founders had that pain

by jordigg 11y ago

If I understand well you set up a time with the customer, it's not "a la Uber" right? Minimum 6 hours in advance. I have read one of the founders had that pain with his family. Does any of the founders work or have worked as IT Technician before? Have you ever experienced the service by yourselves and perform the service before going live to make sure you have a good workflow? There are many right now in this space but, none seems to have the background to really make a difference. As a "tech pro" myself is there a place to find more information about working with you? How much does the tech earn x service? Is it related to the final rating? How do you compare yourself against Geekatoo, Techy, HelloTech, Convoy, Boomtown... Thanks and best of luck!

guymorita 11y ago
Thanks so much for your question Jordigg. I’m one of the co-founders at Eden. Each of the founders have been serving as tech support for their families for their whole lives. Half of our team is very technical and we have been building computers since middle school. While we have not worked as IT technicians, we know our way around. In addition, Susie, our head of ops was previously at Instacart where she had the experience of managing / coordinating 100’s of contractors. We have tech pros in our office on a daily basis and learn more about the how to improve our processes. We very much have the intellectual curiosity, technical skills and operational background to deliver a great experience to both our customers and tech pros. In terms of employment, we would love to talk to you. We are bringing on the bay area's best tech pros at the moment and it sounds like you have experience! Compensation wise, our tech pros are all earning market rates and increasing their total compensation through a greater volume of jobs. Please email me at guy@edentech.co. I’d be happy to chat more and tell you what makes us different.
- jordigg 11y ago
  Thanks for your answer unfortunately I'm not from SF, not even from the US but hope I can move soon. I'll be happy to give Eden a try once it's available close to me. Continue the good work this summer :)
  - guymorita 11y ago
    Sounds great! Let us know when you arrive!
- justizin 11y ago
  I do think the original commenter has a point that there are things people who professionally support IT understand about how non-technical people process and understand things differently. Knowing you, Guy, I've no doubt you are all going to rock this, but maybe consider one of your next hires being someone who does this sort of work, which is also disappearing as available work, as in-house IT becomes, "Sign into Slack on your phone and here's a laptop with pre-configured VPN." (leaving problems for someone like Eden to solve at home) Every disruptive business should seek to employ some of the people who work for companies it wants to do away with, or to find people who have a skill fit, but not the strategic vision. Anyway, best of luck!

by jordigg 11y ago

guymorita 11y ago

Thanks so much for your question Jordigg. I’m one of the co-founders at Eden. Each of the founders have been serving as tech support for their families for their whole lives. Half of our team is very technical and we have been building computers since middle school. While we have not worked as IT technicians, we know our way around. In addition, Susie, our head of ops was previously at Instacart where she had the experience of managing / coordinating 100’s of contractors. We have tech pros in our office on a daily basis and learn more about the how to improve our processes. We very much have the intellectual curiosity, technical skills and operational background to deliver a great experience to both our customers and tech pros. In terms of employment, we would love to talk to you. We are bringing on the bay area's best tech pros at the moment and it sounds like you have experience! Compensation wise, our tech pros are all earning market rates and increasing their total compensation through a greater volume of jobs. Please email me at guy@edentech.co. I’d be happy to chat more and tell you what makes us different.

jordigg 11y ago
Thanks for your answer unfortunately I'm not from SF, not even from the US but hope I can move soon. I'll be happy to give Eden a try once it's available close to me. Continue the good work this summer :)
- guymorita 11y ago
  Sounds great! Let us know when you arrive!
justizin 11y ago
I do think the original commenter has a point that there are things people who professionally support IT understand about how non-technical people process and understand things differently. Knowing you, Guy, I've no doubt you are all going to rock this, but maybe consider one of your next hires being someone who does this sort of work, which is also disappearing as available work, as in-house IT becomes, "Sign into Slack on your phone and here's a laptop with pre-configured VPN." (leaving problems for someone like Eden to solve at home) Every disruptive business should seek to employ some of the people who work for companies it wants to do away with, or to find people who have a skill fit, but not the strategic vision. Anyway, best of luck!