This is the norm in many enterprise shops that I've worked with. IT sets a rate that they "charge" their business-side "clients". The rate is set by some form

This is the norm in many enterprise shops that I've worked with. IT sets a rate that they "charge" their business-side "clients". The rate is set by some formula that takes into account space, equipment, and other administrative overhead. However I don't see how it follows that they have issues because of it. Why do you think so?