I've found Rackspace to be super unhelpful the moment you make a request that isn't either in their interests (e.g. "can we have another server and pay you more

I've found Rackspace to be super unhelpful the moment you make a request that isn't either in their interests (e.g. "can we have another server and pay you more please") or falls outside of what they would normally do. Other VPS providers I've used since have been infinitely more flexible and helpful, including transferring disk images.