Salesforce has a pretty big lock-in factor, particularly because it has integration and customization points everywhere. If you're a big corporation, or even a

Salesforce has a pretty big lock-in factor, particularly because it has integration and customization points everywhere. If you're a big corporation, or even a smaller outfit like the one I work for, after you've invested the money and time to get your workflows and data into Salesforce, and spent the money on consultants and custom software to integrate Salesforce data into your compliance system et al, switching CRM platforms is a huge deal. You've got to get all that data back out again, imported into whatever the new system is, and wire up all the integrations with your other systems anew.