That part of the story is just an example. The point of the story is the argument Uber is using in the lawsuit. Uber maintains it's not a taxi service and there

That part of the story is just an example. The point of the story is the argument Uber is using in the lawsuit. Uber maintains it's not a taxi service and therefore not responsible for the drivers actions or the accessibility of the vehicle. Additionally, suggesting that this is a 1% problem like it's a minor edge case bug is outrageously insensitive. This problem impacts real people.