I've had a similar experience with Uber. Awesome at first, but then the horror stories started emerging, and what was upsetting was Uber's lack of initiative to

I've had a similar experience with Uber. Awesome at first, but then the horror stories started emerging, and what was upsetting was Uber's lack of initiative to abate the problems. I can understand their position in trying to keep their drivers as independent contractors and therefore less controlled and regulated. But it seems that they are not even trying to show a willingness to appease to their own trodden customers and conscientious user base.