As I intimated, things are improving in some areas thanks to improved IT system controls, but the quality of the improvement is very very uneven. Even in Gauten

As I intimated, things are improving in some areas thanks to improved IT system controls, but the quality of the improvement is very very uneven. Even in Gauteng, some offices function excellently, while others are awful. It comes down to the individual branch managers. There still are huge bottlenecks in dealing with "refugee" claims, and with the legal immigration processes, and the legacy of past corruption (last 25 years) is still haunting South Africa. Based on overall performance, I think "incompetent" is still a fair characterisation.