Well done! I just hope that proper alternatives to customer support services take the chance to surface. It's insane to see how they replicate 3/4 of gmail/anot

Well done! I just hope that proper alternatives to customer support services take the chance to surface. It's insane to see how they replicate 3/4 of gmail/another-email-ui functionality just because they add 10% extra functionality to streamline communication with customers (e.g. multi-language canned responses, etc). Build on top, reuse, don't copy-paste!