Not necessarily. A lot of the problem with bureaucracy is just finding someone who can help you. If I call in and talk to a person, they can often say, "Oh, you

Not necessarily. A lot of the problem with bureaucracy is just finding someone who can help you. If I call in and talk to a person, they can often say, "Oh, you want these guys. I'll refer you over there." On the other hand, if I'm dealing with a computer, I usually have to spelunk through this labyrinth where no direction clearly leads to what I want.