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Also to say that "the better your QA the more money you'll make" is a very strong position to take, even in your industry. It is a bit strong, isn't it? I felt

Also to say that "the better your QA the more money you'll make" is a very strong position to take, even in your industry. It is a bit strong, isn't it? I felt that to caveat it might detract from the effectiveness of the point. There does come a point where the software is effectively flawless from the customer's point of view, and doing anything to improve it (including more/better QA) from there doesn't make any more money. But if you reach that point, you know :)

pbiggar 11y ago
More than that, better QA or better software doesn't actually make you money. As in, you can't make your software twice as good and make twice as much money. It's a lot more nuanced and much more indirect than that. So certainly you can say "investing X QA hours per month should help reduce customer incidents by 50%, which will reduce churn rate by 30%, increasing MRR by 100% over 1 year, given current churn rates". Or whatever other metrics affect your actual revenue. Overall, you need to draw a much stronger connection between QA and money, esp if you want to claim a continuous function between them.