I've been called as asked to take a survey about my interactions with an employee at a company I do business with. I could tell that the survey as constructed w

I've been called as asked to take a survey about my interactions with an employee at a company I do business with. I could tell that the survey as constructed would not capture my actual concerns with the business processes and would instead reflect poorly on the employee that I did business with. The failure of the system would end up being used to mark the employee down even though he did a good job with the constrains he had. It's unfortunate that these sorts of automated processes are ending up targeting edge cases, like things that should be covered by the ADA.