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Skinner, Wickham. "The Focused Factory." Harvard Business Review 52 (1974): 113-121.
by skmurphy 17y ago
Skinner, Wickham. "The Focused Factory." Harvard Business Review 52 (1974): 113-121.
- cwan 17y agoSorry, I should have clarified that Herzlinger was at least one of the first to use the term as it related to healthcare which was a bit controversial at the time when she published her book Market Based Healthcare.