It's a two way street. Some employees keep their heads down and don't speak up about what's broken with the system or suggest better alternatives. They give up

It's a two way street. Some employees keep their heads down and don't speak up about what's broken with the system or suggest better alternatives. They give up and say "Why isn't management doing something different?" when they should be notifying management that there is a problem. If management ignores it then it's completely a management problem.