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I've noticed that WalMart has cut back on floor and checkout personnel. If I can't find something, I find a floor staff person and problem solved. These days,
by jhancock 17y ago
I've noticed that WalMart has cut back on floor and checkout personnel. If I can't find something, I find a floor staff person and problem solved. These days, I can walk half the store looking for an employee. Same is true for HomeDepot, McDonalds, Kroger.
These unskilled laborers were let go not because they didn't provide value, but because in lean times customers are willing to accept the inconvenience. They weren't and probably won't be replaced by automation. When the economy is strong again, customers will complain about such inconveniences and WalMart will be aggressively hiring again.
- natrius 17y agoI find your abundance of faith disturbing. I've seen several stores that have search kiosks in the pharmacy to help you find items. It's only a matter of time until retail customer service goes the knowledge base style of online customer service.
- jhancock 17y agoI'm sure some will provide kiosks chasing after similar goals as with self-checkout. I don't think adoption will be complete during this down economic turn and it may be cheaper and more customer friendly to provide floor staff again once the economy improves. Sure this is mostly wishful thinking.