4 ms·
I thought it odd to require a 30 minute call with a coach as the first step. Wouldn't that discourage potential users, who might be anxious about a phone call w
by xirdstl 11y ago
I thought it odd to require a 30 minute call with a coach as the first step. Wouldn't that discourage potential users, who might be anxious about a phone call with a stranger to discuss these very personal issues?
- stevemarks 11y agoJoyable co-founder Steve Marks here. Great question. We don't actually require the call -- it's optional. Our clients who do complete the call often cite it as one of the most important parts of the program, but we have successful clients who opt out as well.
- xirdstl 11y agoYou may want to update your FAQ to reflect that. As of now, it reads as if it's required. At least, that was my interpretation. "Can I use Joyable without a coach? All clients are assigned a coach and have a kick-off call ."
- stevemarks 11y agoGreat point. Really helpful feedback. We will fix that. We used to require calls (despite the irony of kicking off a social anxiety program with a call) because of how instrumental our early clients told us calls were. We have since learned that although many clients find the call key to their success, others can be successful without a call.
- tbirdz 11y agoHi Steve! I was just wondering if Joyable's costs would be something that would be coverable by health insurance?
- stevemarks 11y agoNot yet, but we aspire for them to be covered in the future. Thanks for asking.