Don't they also call this empathy. I think it's critically important to resist the temptation to fire back at someone the moment you think you disagree. Take a

Don't they also call this empathy. I think it's critically important to resist the temptation to fire back at someone the moment you think you disagree. Take a few seconds, repeat in your head what the other person has said, then repeat that back to the person, then formulate a response. Remember, the hardest thing to do is to control your emotions, especially during times where most people can't help but get defensive.