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I found DO's support lacking when my VM instance was down and unable to be brought back up (it eventually came back up on its own a few hours later, without any

I found DO's support lacking when my VM instance was down and unable to be brought back up (it eventually came back up on its own a few hours later, without any explanation for the downtime). It's something that has kept me from recommending DO for production use to companies.

davismwfl 11y ago
Yikes, that sounds totally unfriendly. In fairness so far you are the only one I have heard say that.
- stephenboyd 11y ago
  That has happened to me with DO also.
- kimi 11y ago
  Had the same issues multiple times with their Amsterdam data centre.
zacharybk 11y ago
Hey lastofus, I'm Zach, Director of Support at DigitalOcean. Your experience doesn't sound ideal and is certainly not common for us. Feel free to email me directly so I can look into your account and help make things right. My email is zach@digitalocean.com. Thanks for raising this issue to my attention!
- zacharybk 11y ago
  Lastofus, thanks for reaching out via email. I appreciate the dialogue that we've started via email and welcome further emails from anyone else :) Thanks, Zach