I think the problem is not so much email, but teaching people how to use email correctly. My company recently sent the entire office on a full day Outlook cours

I think the problem is not so much email, but teaching people how to use email correctly. My company recently sent the entire office on a full day Outlook course. Going in everyone was thinking how this was such a waste of a day. Going out everyone was so greatful. I personally though I was fairly proficient, what is this course going to teach me. I was placed in the more advanced group and really learnt a bunch. Techniques to optimise workload and reduce the impact of high email counts. I learn a bunch about the tasks feature, something I'd never given time to and now couldn't live without. And really liked the effect around the office to reduce the email spammers and get them using more effective lines of communication, or just shut up. Given how used email is, I'm amazed more companies don't train people on this and general communication process. It's well worth the investment.