Obviously none of us knows how the woman's therapist or other professional counseled her. But I can imagine a mental health professional telling someone "you sh

Obviously none of us knows how the woman's therapist or other professional counseled her. But I can imagine a mental health professional telling someone "you should try to get out. Don't lock yourself at home. Go out with friends. Go to the beach. Just don't sit at home in the dark and stew." So, you go out. You smile. You make progress. It's not "I'm cured," it's "this is one thing I'm doing to help myself." For the insurance company to deny coverage based on that, is about the same as denying coverage for anti-depressants because you're taking anti-depressants. Of course we can assume that they're just looking for a reason, any reason, to deny coverage. The worker who did this probably gets better performance reviews for more denials. The closest to reasonable that this could have ever come, is for the insurance company to request consultation with her and her doctor. What actually happened is a non-qualified functionary made a potentially life-threatening decision. Probably just before lunch.