This sentiment is echoed a lot in relation to Zappos' policies, and I think it holds water. But it crossed my mind that the existence Dunning-Kruger effect migh

This sentiment is echoed a lot in relation to Zappos' policies, and I think it holds water. But it crossed my mind that the existence Dunning-Kruger effect might actually result in the inverse. http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect http://en.wikipedia.org/wiki/Dunning%E2%80%93Kruger_effect